🔥Pre-Order Deals: Get up to 50% OFF🎓35% Student Discount on eligible regular products🚫Pre-orders: No additional discounts can be applied🎁Get ₹20 cashback on eligible purchases💰Get ₹50 cashback on sign-up🤝Earn ₹30 referral reward on a successful referral🚚Free delivery on orders above ₹1,350
🔥Pre-Order Deals: Get up to 50% OFF🎓35% Student Discount on eligible regular products🚫Pre-orders: No additional discounts can be applied🎁Get ₹20 cashback on eligible purchases💰Get ₹50 cashback on sign-up🤝Earn ₹30 referral reward on a successful referral🚚Free delivery on orders above ₹1,350
At FFMStore, we want every customer to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, you may be eligible for a return, exchange or refund subject to the terms and conditions of this policy.
Please read this policy carefully before placing an order.
1. RETURN & EXCHANGE WINDOW
Customers may request a return or exchange within 10 days from the date of delivery, subject to product eligibility and the conditions mentioned in this policy.
The request must be submitted within the applicable return/exchange period.
Requests submitted after the applicable period may not be accepted.
2. GENERAL RETURN & EXCHANGE ELIGIBILITY
A product may be eligible for return or exchange only when:
The product is unused and unworn.
The product has not been washed, altered or damaged by the customer.
Original tags and labels are attached.
Original packaging is retained where applicable.
The product is in its original and resaleable condition.
The product does not show signs of use, stains, odour or damage.
The return/exchange request is submitted within the applicable time period.
The product and order can be verified through FFMStore records.
FFMStore reserves the right to inspect the returned product before approving a return, exchange or refund.
3. HYGIENE-SENSITIVE PRODUCTS
IMPORTANT — NO RETURN / NO EXCHANGE
For hygiene, health and personal-use reasons, certain hygiene-sensitive or intimate products are not eligible for return or exchange once delivered, except where the product is received damaged, defective, incorrect, or otherwise covered by applicable consumer rights/law.
These products may include, but are not limited to:
Underwear
Innerwear
Briefs
Boxers
Undergarments
Vests
Socks
Handkerchiefs / Hankies
Other intimate or hygiene-sensitive apparel
Any other product specifically marked as Non-Returnable / Non-Exchangeable on the product page
Important Conditions
The above products cannot be returned or exchanged merely because of:
Change of mind
Size preference
Personal preference
Colour preference
Fit preference
Incorrect size selected by the customer
Where a hygiene-sensitive product is received damaged, defective or incorrect, the customer should contact FFMStore Customer Support within [24 hours] of delivery and provide the requested order details and photographs/videos where applicable.
FFMStore may review the claim and, where the issue is verified, provide an appropriate resolution in accordance with applicable law and our policies.
4. NON-RETURNABLE PRODUCTS
In addition to hygiene-sensitive products, the following may be non-returnable where clearly stated on the product page or at the time of purchase:
Final-sale products
Clearance products
Customized or personalized products
Products specifically marked as non-returnable
Products that have been washed, altered or used
Products damaged through customer misuse
Products returned without required tags or packaging
Product-specific restrictions displayed at the time of purchase should always be checked before ordering.
5. SIZE EXCHANGE
For eligible products, customers may request a size exchange within the applicable exchange period.
Exchange is subject to:
Product eligibility
Product condition
Applicable exchange period
Availability of the requested size
Other conditions mentioned in this policy
Important: Size exchange is not available for products classified as hygiene-sensitive/non-returnable.
If the requested replacement size is unavailable, FFMStore may offer another applicable resolution.
6. WRONG PRODUCT RECEIVED
If you receive a product different from the product you ordered, contact Customer Support as soon as possible.
Please provide:
Order number
Product ordered
Product received
Photographs of the product
Packaging information, where requested
After verification, FFMStore may arrange an appropriate resolution.
7. DAMAGED OR DEFECTIVE PRODUCT
If a product arrives damaged or has a manufacturing defect, please contact us within 24 / hours of delivery.
Please provide:
Order number
Description of the issue
Clear photographs
Video, where reasonably required
Packaging photographs, where applicable
After review and verification, FFMStore may provide an appropriate resolution, which may include:
Replacement
Exchange
Refund
Other appropriate resolution
This section also applies to otherwise non-returnable hygiene-sensitive products where the issue is a verified delivery defect, damage or incorrect item, subject to applicable law.
8. HOW TO REQUEST A RETURN OR EXCHANGE
STEP 1 — Submit Request
Visit:
[ START RETURN / EXCHANGE ]
STEP 2 — Enter Order Details
Provide your order number and registered contact information.
STEP 3 — Select Product
Select the product for which you are requesting a return or exchange.
STEP 4 — Select Reason
Choose the applicable reason and provide the requested information.
STEP 5 — Upload Evidence
Where required, upload photographs or other relevant information.
STEP 6 — Review
FFMStore will review the request according to the applicable policy.
STEP 7 — Return
If approved, follow the return instructions provided by FFMStore.
STEP 8 — Inspection
The returned product may be inspected after receipt.
STEP 9 — Resolution
If the product satisfies the applicable conditions, the approved return, exchange or refund will be processed.
9. RETURN SHIPPING
Return shipping responsibility depends on the reason for the return and the applicable commercial terms.
FFMStore-Related Issues
If you receive a wrong, damaged, defective, or incorrect product due to an error attributable to FFMStore or its fulfilment process, FFMStore will arrange or bear the applicable return shipping costs, subject to verification.
Customer-Initiated Returns
For eligible customer-initiated returns, including returns due to change of mind or other permitted reasons, the applicable return shipping charges will be deducted from the customer’s refund amount.
Applicable Return Shipping Charge: The return shipping charge will be based on the applicable shipping cost for the returned product and may vary depending on the product, delivery location, return location, package weight, and shipping service used. The applicable return shipping charge will be communicated to the customer before the return is processed.
Return shipping charges will not be deducted from the refund when the return is confirmed to be due to a wrong, damaged, defective, or incorrect product attributable to FFMStore.
Example
For example, if the value of your eligible returned product is ₹1,000 and the applicable return shipping charge is ₹100, the return shipping charge of ₹100 will be deducted from your refund. In this case, the eligible refund amount will be ₹900.
If the return is due to a wrong, damaged, defective, or incorrect product attributable to FFMStore, the applicable return shipping charge will not be deducted from your refund.
Customers are responsible for ensuring that the returned product is securely packaged and sent in accordance with the return instructions provided by FFMStore. FFMStore may not be responsible for loss or damage caused by inadequate packaging or by using an unauthorized shipping method.
Any applicable return shipping deduction will be made from the eligible refund amount after the returned product has been received and inspected.
10. REFUND POLICY
If a return is approved, the refund will generally be initiated after the returned product has been received and successfully inspected.
Where technically and legally possible, refunds may be processed through the original payment method.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer or other financial institution.
11. REFUND PROCESSING TIME
After the returned product passes inspection:
FFMStore Processing Time: [1] business days
Additional time may be required by the payment provider or bank.
Estimated total refund timeline: [7–10] business days.
These timelines should be replaced with your actual operational timelines before publishing.
12. CASH ON DELIVERY (COD) ORDERS
For eligible COD refunds, FFMStore may request verified bank account or other payment information required to process the refund securely.
Customers may be required to provide accurate payment information for successful refund processing.
13. PARTIAL REFUNDS
A partial refund may apply where:
Only part of an order is returned.
A promotional offer has specific refund conditions.
Only certain products in a bundle are eligible.
Another adjustment is applicable under the order terms.
The final refund amount will depend on the applicable order and policy conditions.
14. SALE / CLEARANCE PRODUCTS
Products purchased under a sale, clearance or special promotional offer may have different return or exchange conditions.
Any special restrictions will be communicated on the relevant product page, offer or checkout wherever applicable.
15. COMBO / BUNDLE PRODUCTS
Where products are sold as a combo or bundle, return/exchange conditions may apply to the entire combo rather than individual items, depending on the offer terms.
Any special combo conditions will be communicated with the relevant offer.
16. RETURN INSPECTION
Returned products may be inspected for:
Signs of wear
Washing
Alteration
Stains
Odour
Damage
Missing tags
Missing packaging
Product mismatch
Other signs that affect eligibility
FFMStore may reject a return where the product does not meet the applicable requirements.
17. RETURN / EXCHANGE REJECTION
A request may be rejected where:
The applicable return/exchange period has expired.
The product has been used or worn.
The product has been washed or altered.
Tags are missing where required.
The product has stains, odour or other signs of use.
The product has been damaged through customer use.
The product is classified as non-returnable.
The product is a hygiene-sensitive product not covered by an eligible defect/damage/incorrect-item claim.
The product cannot be verified against the original order.
Required information or evidence has not been provided.
18. ORDER CANCELLATION
Customers may request cancellation before the order is processed or shipped, subject to the applicable order status.
Once an order has entered processing, dispatch or delivery, cancellation may no longer be possible.
Where cancellation is unavailable, an eligible product may be returned according to this policy after delivery.
19. FRAUDULENT OR ABUSIVE RETURN ACTIVITY
FFMStore may investigate unusual or potentially fraudulent return activity.
This may include:
False damage claims
False delivery claims
Returning a different product
Repeated misuse of the return system
Intentional product damage
Fraudulent orders or refund claims
Where appropriate and permitted by law, FFMStore may restrict future return privileges or take other appropriate action.
20. CUSTOMER RESPONSIBILITY
Customers are responsible for:
Providing accurate delivery information
Selecting the correct product/size before purchase
Following return instructions
Keeping eligible products in proper condition
Providing accurate information during a return/refund request
21. PRODUCT-SPECIFIC RETURN TERMS
Certain products may have additional return, exchange or refund conditions.
Where product-specific terms differ from this general policy, the applicable product-page terms or offer conditions will be displayed before purchase, subject to applicable law.
Please keep your order number ready when contacting us.
23. POLICY CHANGES
FFMStore may update this policy from time to time to reflect changes in our business, products, services or applicable legal requirements.
The updated policy will be published on this page with a revised “Last Updated” date.
QUICK RETURN & EXCHANGE RULES
ELIGIBLE PRODUCTS
✓ Within applicable return period ✓ Unused and unworn ✓ Unwashed ✓ Original tags attached ✓ Original condition ✓ No customer-caused damage
NOT NORMALLY ELIGIBLE
✕ Used or worn products ✕ Washed or altered products ✕ Missing tags where required ✕ Customer-damaged products ✕ Products outside the return period ✕ Final-sale/clearly marked non-returnable products ✕ Hygiene-sensitive products such as underwear, innerwear, briefs, boxers, vests, socks and hankies/handkerchiefs
EXCEPTION FOR DAMAGED / WRONG PRODUCTS
If an otherwise non-returnable hygiene-sensitive product is received:
Damaged → Contact Support
Defective → Contact Support
Wrong Product → Contact Support
Such claims will be reviewed according to the applicable policy and law.
OUR COMMITMENT
We want shopping at FFMStore to be simple, transparent and reliable.
If you experience a genuine issue with your order, please contact our Customer Support team and we will review your request according to this policy.
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