Last Updated: 02 September 2026
At FFMStore, we aim to process and deliver your orders efficiently. This Order Cancellation Policy explains when and how an order placed through FFMStore.in may be cancelled.
Please read this policy carefully before placing an order.
Customers may request cancellation of eligible physical product orders before the order is processed for dispatch.
Cancellation availability depends on the current status of the order.
Where cancellation is available:
Go to My Orders / Track Order.
Select the relevant order.
Select Cancel Order, if the option is available.
Select the cancellation reason.
Submit the cancellation request.
If the cancellation option is not available, contact Customer Support as soon as possible.
If you want to cancel an order shortly after placing it, contact FFMStore Customer Support immediately.
We will try to process the request before the order enters fulfilment or dispatch.
However, cancellation cannot be guaranteed once order processing has started.
If your order has already been dispatched, cancellation may no longer be available.
In such cases, depending on the product and applicable policy, you may need to receive the order and use the applicable Return, Exchange & Refund Policy.
Once an order is out for delivery, cancellation will generally not be available.
Customers should follow the applicable return process after delivery if the product is eligible for return.
COD orders may also be cancelled before processing or dispatch, subject to the order status.
Once a COD order has been dispatched, cancellation may not be available through the normal cancellation process.
Repeated refusal of COD deliveries may result in restrictions on future COD availability, subject to applicable law and our business policies.
Pre-order, made-to-order or specially produced products may have different cancellation conditions.
The applicable cancellation terms will be displayed on the product page or at checkout where applicable.
E-Gift Cards and other digital/virtual products may have different cancellation conditions from physical products.
Because digital products may be generated or delivered electronically shortly after successful payment, cancellation may not be possible once the digital product has been generated, activated or delivered.
Before the E-Gift Card or digital product has been generated or delivered, subject to the applicable product terms.
After the E-Gift Card has been:
unless otherwise required by applicable law or specifically stated in the applicable Gift Card terms.
E-Gift Cards may be delivered electronically to the email address provided at checkout.
Delivery: Usually within a few minutes after successful payment and verification.
Once the digital product has been delivered, cancellation may generally not be available, subject to applicable law and specific Gift Card terms.
If an eligible cancellation is successfully approved and payment has already been collected, the applicable refund will generally be processed through the original payment method where technically and legally possible.
The time taken for the refund to appear in the customer’s account may depend on:
After cancellation is successfully approved:
FFMStore Processing Time: 1-2 business days
Additional time may be required by the relevant payment provider or bank.
Customers should refer to our Return, Exchange & Refund Policy for further refund information.
If an order contains multiple products, customers may be able to cancel selected products before fulfilment, subject to:
If partial cancellation is not technically available, Customer Support may be contacted for assistance.
FFMStore may cancel an order where reasonably necessary, including circumstances such as:
Where payment has already been collected for an order cancelled by FFMStore, an applicable refund will generally be processed according to the applicable policy and law.
If you accidentally place the same order multiple times, contact Customer Support immediately.
If the duplicate order has not yet entered processing or dispatch, we may be able to cancel it.
Once processed or dispatched, cancellation may no longer be possible.
If you entered an incorrect address, contact Customer Support immediately.
If the order has not yet been processed, we may be able to:
Once the order has been dispatched, address changes may not be possible.
Orders placed using promotional discounts, coupons or special offers may be subject to additional cancellation conditions.
Where applicable, these conditions will be displayed with the relevant promotion.
FFMStore may review unusual cancellation activity.
This may include:
Where appropriate and permitted by law, FFMStore may restrict certain ordering or payment options.
Customers are responsible for:
✓ Reviewing their order before payment
✓ Selecting the correct product and size
✓ Providing accurate delivery information
✓ Providing a correct email address for digital products
✓ Requesting cancellation as soon as possible
✓ Checking order status before requesting cancellation
Cancellation means stopping an order before it is fulfilled or dispatched.
Return means sending an already delivered eligible product back after delivery.
If an order cannot be cancelled because it has already been dispatched or delivered, the customer may need to follow the applicable Return, Exchange & Refund Policy.
For cancellation assistance:
FFMStore Customer Support
FFMStore
Website: FFMStore.in
Privacy Email: privacy@ffmstore.in
Customer Support: support@ffmstore.in
Business Address:
FFM Store
Operated under (YASHVI Creation)
GSTIN (07BUSPM0513P1Z4)
Building 366 /, South Delhi
New Delhi, Delhi – [110062]
India
Chat on WhatsApp: +91 80094 24112
Customer Support Hours: [• 24/7 WhatsApp Support]
Please keep your Order Number ready when contacting us.
FFMStore may update this Cancellation Policy from time to time.
The latest version will be published on this page with the updated “Last Updated” date.
Order Placed
↓
Processing
→ Cancellation may be possible
↓
Packed / Dispatched
→ Cancellation may not be possible
↓
Out for Delivery
→ Cancellation generally not available
↓
Delivered
→ Use Return Policy if product is eligible
Payment Successful
↓
Gift Card Processing
→ Cancellation may be possible before generation/delivery
↓
Gift Card Generated
↓
Email Delivered
→ Cancellation generally not available
↓
Redeemed / Used
→ Cancellation generally not available
Fashion • Apparel • Lifestyle
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