Last Updated: [02 / 09 / 2026]
At FFMStore, we aim to provide a smooth, reliable and transparent delivery experience for all our customers.
This Shipping & Delivery Policy explains how physical products and digital/virtual products purchased through FFMStore.in are processed and delivered.
FFMStore may offer two broad types of products:
These may include:
These products are delivered through courier/logistics partners.
These may include:
These products are delivered electronically and do not require physical courier delivery.
After a physical product order is successfully placed, FFMStore will process and prepare the order for dispatch.
Orders are generally processed within:
[1–3 Business Days]
Processing may take longer during:
After dispatch, standard delivery may generally take:
[3–7 Business Days]
The actual delivery time may vary depending on:
The estimated delivery date shown during checkout or after ordering is an estimate and not a guaranteed delivery date, unless specifically stated otherwise.
Where available, FFMStore may display an estimated delivery date or delivery range at checkout.
For example:
Estimated Delivery: 14–18 August 2026
The estimated delivery date may be calculated using factors such as:
Estimated delivery dates may change due to circumstances affecting fulfilment or transportation.
Shipping charges may depend on:
Applicable shipping charges will be displayed at checkout where applicable.
Orders above ₹1350: FREE SHIPPING
Orders below ₹1350: ₹[depend zone wise shipping price] shipping charge
Express Delivery: ₹[depend zone wise shipping price, where available.]
The above amounts should be replaced with FFMStore’s actual shipping charges before publishing.
FFMStore may provide free shipping on qualifying physical-product orders.
Free shipping may depend on:
The applicable offer will be displayed at checkout.
FFMStore may deliver physical products to serviceable locations across India through available logistics partners.
Delivery availability may depend on:
Customers must provide a complete and accurate delivery address.
After a physical order has been dispatched, tracking information may be provided through:
[ TRACK MY ORDER ]
You may be required to enter your order number and/or registered contact details.
Our logistics partner may make multiple delivery attempts according to its operational procedures.
Customers should ensure that:
An order may be returned to FFMStore if delivery cannot be completed due to circumstances such as:
Re-delivery or additional shipping charges may apply where permitted and applicable.
Customers are responsible for providing accurate delivery information.
Please check:
If you identify an address error after placing an order, contact Customer Support immediately.
An address change may not be possible after the order has been processed or dispatched.
Delivery estimates may be affected by circumstances such as:
If an order appears significantly delayed, please contact Customer Support.
If the outer package appears visibly damaged at delivery, customers should, where reasonably possible:
For product damage claims, please refer to the Return, Exchange & Refund Policy.
If you receive a product different from the product ordered, contact Customer Support as soon as possible.
Please provide:
The issue will be reviewed according to the applicable Return, Exchange & Refund Policy.
If an item appears to be missing from your order, contact Customer Support with:
FFMStore may review the order, packing and shipping information.
Cash on Delivery (COD) may be available for selected:
COD availability will be displayed at checkout where applicable.
FFMStore may conduct reasonable verification for COD orders.
If an order contains multiple physical products, the products may be shipped:
depending on inventory, warehouse location and logistics arrangements.
Products marked as:
may have different processing and delivery timelines.
The applicable timeline will be displayed on the relevant product page or communicated at checkout where possible.
Certain remote or restricted locations may have limited courier serviceability.
If a delivery location is found to be non-serviceable, FFMStore may contact the customer regarding an appropriate solution.
FFMStore may use third-party courier and logistics providers to deliver physical products.
Delivery may therefore depend partly on the operational procedures of the selected logistics provider.
An order may be considered delivered according to the delivery confirmation or tracking information provided by the relevant logistics provider, subject to applicable customer rights and FFMStore’s investigation procedures.
If you believe an order has been incorrectly marked as delivered, contact Customer Support promptly.
FFMStore may offer digital products such as:
Digital products do not require physical courier delivery.
After successful payment and order confirmation, an E-Gift Card may be delivered electronically to the email address provided by the customer.
Instant or within Few minutes after successful payment, subject to payment verification, system processing and technical availability.
Unlike physical products, E-Gift Cards do not have a courier delivery timeline.
Digital delivery may be delayed due to:
Customers are responsible for entering a correct and active email address at checkout.
E-Gift Cards and other virtual products:
If your payment was successfully completed but you have not received your E-Gift Card within the stated digital delivery period, please contact FFMStore Customer Support.
Please provide:
Our team may verify the transaction and assist with delivery.
Customers should also check their:
E-Gift Cards and other digital products may have separate terms, including:
The applicable terms will be displayed at the time of purchase where required.
Refunds or cancellations for digital products may be subject to product-specific terms and applicable law.
Customers should review the applicable Gift Card or Digital Product Terms before purchase.
If an order contains both physical products and digital products:
Physical Products:
Delivered through courier/logistics according to the applicable shipping timeline.
Digital Products:
Delivered electronically to the designated email address after successful payment and applicable verification.
The digital product may therefore arrive before the physical products.
Shipping charges and return shipping charges may be treated differently depending on the reason for return.
For complete information regarding returns, exchanges and refunds, please refer to:
[ RETURN, EXCHANGE & REFUND POLICY ]
Customers are responsible for:
✓ Providing accurate delivery information
✓ Providing a valid mobile number
✓ Providing a correct email address for digital products
✓ Being available for physical delivery where required
✓ Checking order information before completing payment
✓ Contacting support promptly regarding delivery issues
FFMStore shall not be responsible for delays caused by circumstances beyond reasonable control, including:
FFMStore may update this Shipping & Delivery Policy from time to time.
The latest version will be published on this page with an updated “Last Updated” date.
For shipping and delivery assistance:
FFMStore Customer Support
Website: FFMStore.in
Privacy Email: privacy@ffmstore.in
Customer Support: support@ffmstore.in
Business Address:
FFM Store
Operated under (YASHVI Creation)
GSTIN (07BUSPM0513P1Z4)
Building 366 /, South Delhi
New Delhi, Delhi – [110062]
India
Phone / WhatsApp: +91 80094 24112
Customer Support Hours: [• 24/7 WhatsApp Support]
Order Placed
↓
Order Processing
[1–3 Business Days]
↓
Dispatch
↓
Courier Transit
↓
Estimated Delivery
[3–7 Business Days after dispatch]
Payment Successful
↓
Payment / Security Verification
↓
E-Gift Card Generated
↓
Email Delivery
Instant or within feww minutes
Fashion • Apparel • Lifestyle
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